AMERICOM D1632 Guide de l'utilisateur

j%MERICOM Digital Telephone System Attendant’s Guide

Using Your Speakerphone A speakerphone gives you the freedom to use your telephone without lifting the handset. After initial contact is made, you

What the Lights Mean The lights on your telephone let you know the status of lines, features and the intercom. Next to a DSS/BLF button: Steady red

Using Your Telephone Answering Calls Outside Calls To answer, l Press button of ringing line (flashing red light). l Lift handset to talk. NOTE: P

Call Pickup (continued) You can answer a call that is ringing at any telephone if you know the extension of the Tinging telephone, l Lift handset. l

Station Monitoring If your station is set up for station monitoring, when a BLF light flashes (indicating station ringing), you can pick up the call

Making Calls 0 u hide Calls To dial outside calls manually, l Press button to select line. l Listen for dial tone. l Dial number. When party answe

Outside Calls (continued) If all the lines in the group are busy, you can place your station in a queue to await an idle line. Press lTcM , 0 Dial t

Intercom Calls (continued) To rone call manually, l Lift handset. l Press rTCM . 0 l Dial extension number. l Press lTCM 0 again. Called telep

Automatic Callback If the intercom station you have called is busy, you can queue to the busy telephone. 1. Dial & @ when you hear a busy sign

Speed Dialing (continued) To speed dial station numbers if on-hook, l Dial the keypad number (0 through 9) you have programmed into your te

This user guide is applicable for the following system and telephone models: System Models: DO408 Rev. A and later DO8 16 Rev. C and later D

Saved Number Redialing The first 16 digits of the last manually dialed number can be saved for later redial. To save the number, l Press button prepr

Holding Calls Manual Hold To place a call on hold, l Press “OLD . 0 To retrieve a held call, l Press line button with flashing light, o Press T

Direct Station Hold (continued) To retrieve a direct hold call, l From the hold receiving extension, did@@@. To cancel a direct hold call from stati

Transferring Calls When transferring a call you can either identify the caller before you transfer (screened) or you can transfer the call withou

Unscreened Transfer (continued) ? Hang up handset. NOTE: If the station to which unscreened transfers are made is busy, the transjierred

Making Conference Calls Five-Party Conference Calls You can make conference calls that encompass up to five parties, including you as the originatin

Unsupervised Conference Call Dropping out of a conference call and leaving outside lines in the conference is known as an unsupervised conference call

Messaging Message Waiting Light If your station has been designated as a central message desk, you can turn on the message waiting light (above HOLD

LCD Messaging System-supplied messages can be set at a station to be received or displayed by a calling LCD speakerphone. These messages give inform

Station-To-Station Messaging When a station-to-station call is made and no one answers, the caller may leave a message by activating the BLF light a

TABLE OF CONTENTS UsingThis Guide ... .I Knowing Your Telephone ... .2 Using Your Speakerph

Programming Your Telephone Autodial Programming Autodial is a feature that lets you: l Dial lengthy numbers using one or two buttons. l Store freq

Autodial Programming (continued) Programming Outside Numbers (continued) l If your system is behind a host system that needs a hookflash to acc

Autodial Programming (continued) Programming Intercom Numbers (DRYBLF) 1. 2. 3. 4. 5. Press the DSS button you want for storage. Dial the intercom

Speed Dial Programming System Speed Dial Programming Using the keypad digits, you may store frequently used, numbers that are accessible by all the sy

Speed Dial Programming (continued) Station Speed Dial Programming Using the keypad digits, you may store frequently used telephone numbers that only

Response Messaging Programming (continued) 3. Dial @. 4. Dial a message number (0 through 9). NOTE: The preprogrammed messages are created by

LCD Message Programming (continued) 2. Dial a message location number (0 through 9). 3. Dial @ to clear current message. 4. Using Table 1, comp

Table 1. Character Codes F 33 f 36 I 28 G 41 9 44 : 29 H 42 h 45 1 01 I 43 i 46 2 02

Station Name Programming If you have an LCD speakerphone, this feature lets you know who is calling you and lets the caller know that you are calling

Assist Button Programming (continued) 4. 5. 6. 7. Dial O-9 to choose preprogrammed message. (See atten- dant for list of messages.) Dial @ to choo

Table of Contents (continued) Using Miscellaneous Features (cant) Pulse/Tone Switching . . . , . . . . . . . . . . . . . . . . . . . . . , . .45 Stat

Using Miscellaneous Features Account Code Entry If you need to enter an account code for the SMDA report while calling a number, you can do so usi

Call Forwarding You can forward your calls to ring at another station. To forward intercom and m-ime line calls to another telephone: 1. 2. 3. Dial e

Call Override Features (continued) Service Observing For training purposes, this feature allows you, undetected, to monitor a conversation at another

Departmental Station Operation Your stationmay be a terminating station for departmental calling. That is, if all stations in the department are busy

Display Contrast Adjustment If your telephone has an LCD, you can adjust the contrast of the display by holding down the MUTE button on your telephon

Music on Hold (continued) Instead of using a button to activate this feature, you can use 1 on the keypad to turn this feature on and 2 on the keypa

Paging If you have an external paging unit set up by the installer, you can page over it: 1. 2. 3. 4. Lift handset. Dial paging access number, push l

Personal Ringing Tones You can choose one of four different ring tones to easily identify your station when it rings. To select one of these rings: 1

Station Message Detail Accounting (SMDA) Printout If your system has a data printer, you can command the system to print several different types of

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Using This Guide ,To help you use your telephone to its fullest capacity, we have written a clear, comprehensive user guide. This guide is divided L

Table 3. Display Summary II Display Type When Displayed This preprogrammed message ap- pears in display that it is sent to. Either a name or a stat

Table 3. Display Summary (continued) Display Type When Displayed Call Timer Begins during dialing and displays for 10 seconds after hang-up. To rec

Table 3. Display Summary (continued) When Displayed Display Contrast Adjustment v Display after holding down Mute bu:i ;g;;eyds. I Do Not Disturb -1

Table 3. Display Summary (continued) Display Type When Displayed Line Selection When line is selected for calling or when ringing line is answered.

Table 3. Display Summary (continued) Display Type When Displayed Saved Number Redial w When a number is saved, display shows that feature is activ

Table 3. Display Summary (continued) Display Type When Displayed NOTE: The following are exclusive attendantfunctions. System Clock Setting Displ

Table 3. Display Summary (continued) Display Type When Displayed Music On Hold p After you dial ITCM % # 0 4, this appears in display. App

Table 3. Display Summary (continued) Display Type Station Names When Displayed p After you dial ITCM +f+ # 0 6, this appears in display. After you

Glossary A All-call paging: Paging through the intercoms of all stations in the system. Assist button: A button that you can program that will le

Direct Station Selection/Busy Lamp Field (DSSIBLF): Using one button to place intercom calls; the button is sometimes referred to as a DSS button.

Knowing Your Telephone The following features on your telephone are explained in terms of what they allow you to do. The telephones in Figures 1 an

N Night transfer: Transferring incoming calls to a particular sta- tion(s) for off-hour answering. P Personal Fipging tones: A telephone can be arran

V Voice call: A verbal intercom call. Voice announce blocking: A telephone can be set to block voice calls sent to it over the speaker. Z Zone pagin

Index A Account code entry 39 All-Call paging 44 Answering calls Intercom 9 Night transfer 10 Outside 9 Pages 45 Assist button Programming 37 Us

E H I I4 M Display contrast adjustment 43 Do not disturb 43 Exclusive hold 19 Executive override 40 Hold recall 20 Holding calls Call park 20 Dir

Messaging Assist button 27 LCD 26 Response 26 Station-to-station 27 Music on hold 43 Mute button 44 N Night transfer Answering 10 Setting up 44 0

R Response messaging Programming 33 Using 26 Ringing tones, personal 45 S Saved number redialing Using 18 Secure Off-Hook Voice Announce (SOHVA) Ma

Frequently Called Numbers

LCD Message Index LCD Messages 0 1 Back At 2 Call 3 4 5 6 _ 7 8 9

Knowing Your Telephone (continued) * Programmable Buttons - Allow you to program your telephone for automatic dialing functions - Allow you to

Programmable (Lines or DSS/BLF) Auto Redial Button Figure 1. 1CButton LCD Speakerphone Button (Default)

m Keypad Buttons -7 .- 1 Transfer/Conference Transfer/Conference Button +7-t-- Handset -4JfF 1 I i 1 Message Waitingr--ka ‘z&om Volume Light B